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Family Services Advocate – Job Description

MAKE AN IMPACT! Join Carson’s Village as a part-time MSW Advocate. Our Advocates help families navigate the complicated decisions they face after the loss of a loved one.  We are there to aid them in making sound financial and family decisions during one of the most stressful times of their life, as well as provide them resources for up to two years after the funeral.  Along with providing assistance with identifying a funeral home and methods to pay for it, and connecting families to resources, we also are there to provide emotional support.  We are hiring a Master of Social Work (or equivalent) for this position so that they can use their skills to identify if any mental health issues need to be addressed before they are able manifest into something bigger down the road.  To apply for this position, please send your resume to melissas@carsonsvillage.org.

 

Carson’s Village Mission

Helping families navigate the decisions they face immediately after the loss of a loved one.

 

Job Skills

  • Masters of Social Work or equivalent (required)
  • Prefer 3-5 year of field experience direct care (grief is preferred)
  • Fluent in Spanish (not required, but preferred)
  • Good verbal and written communications
  • Have empathy and relationship skills
  • Has strong customer service skills
  • Investigative abilities and internet search skills required
  • Ability to condense information from multiple sources and communicate it
  • Well organized
  • Able to work with Microsoft Office
  • Has attention to detail
  • Works well in ambiguous situations
  • Has analytical and critical thinking skills
  • Dependable and meets deadlines
  • Be available to respond on-call as needed
  • Has flexibility to work weekends if needed

 

Responsibilities

  • Lead families through the Carson’s Village process
  • Access Carson’s Village’s library for common questions and solutions
  • Research and document situations new to the organization
  • Document each family interaction in Carson’s Village database
  • Provide feedback to Carson’s Village to enhance and improve processes
  • Act as the primary account manager for partner organizations (if applicable)
  • Other duties as assigned

 

Expectations

  • Sign a confidentiality agreement with Carson’s Village (CV)
  • Pass a background check
  • Attend training sessions at the start of the job and meet virtually as needed
  • All work is completed remotely
  • Follow all Carson’s Village communications guidelines
  • Has a quiet place at home to work (office with doors)
  • Conduct family communications by phone, text or email – no live meetings are permitted without prior approval from Carson’s Village

 

Compensation and Schedule

  • Negotiable based on skill set
  • Hours based on family request load plus work to document our processes
  • Flexibility is required as families call in
  • Paid every two weeks with direct deposit (if available)

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Need support right away?
Call us at 877-789-0722 or email us HERE.