What does an Advocate do when they assist families?
Our Advocates help families navigate the complicated decisions they face after the sudden death of a loved one. We are there to help them make sound financial and family decisions that need to be made during one of the most stressful times of their life. While we provide assistance with identifying a funeral home and methods to pay for it, we are there to provide emotional support and guidance throughout that process as well as connect people to resources at www.carsonsvillage.org. We are hiring a Licensed Clinical Social Worker (LCSW) for this position so that they can use their skills to identify if any mental health issues need to be addressed before they can manifest into something bigger down the road.
Does Carson’s Village pay for funerals?
Unfortunately, Carson’s Village does not pay for family funerals. Instead we work with families to identify the best way to pay for the most economical funeral that still meets the family’s needs. Revenue sources typically include individual donations, churches, schools and state programs. Carson’s Village can set up a fundraising site that the family can distribute to their network to help with funeral costs.
How will I be connected to a family?
Families should fill out a form on the website. Those requests are then assigned to an Advocate.
How often will I be asked to help a family?
The number of calls varies and depends on workload of the staff.
Do I have to respond after hours?
Our workload is managed during the day, but we do support families on weekends.
Will I be counseling these families?
Carson’s Village is not a counseling organization. However, you will be looking for signs of distress or mental health concerns of the caller and/or the family impacted by the sudden death and then referring them to appropriate services.
Can I offer to counsel them if they ask or the need arises?
While our Advocates do form bonds with our families and informally offer them advice, we do not offer counseling services. You will be asked to sign an agreement that you will not solicit our families for paid counseling services.
How much time is spent with each family?
This depends on the nature of the request. Typically, families ask for help finding a funeral home and then paying for it. All of our other resources fall into place around those main requests. Some families just call for money. We try to spend 15 or 20 minutes with them giving them ideas for raising money or cost saving tips. Other families are desperate for help and we can spend 2 or 3 hours with them over the course of several weeks.
How many families would I be asked to handle at once?
This depends on our call volume and the number of Advocates that we have on staff.
Do I have to document my interactions with the family?
Yes, we will be using a CRM system and all interactions will need to be documented as part of this job.
Will I be allowed to adjust the process if needed?
Every family will be different and will need different levels of support. For major process changes, you will need to discuss them with Jason to implement them across the organization.
Will I receive training?
All new employees receive comprehensive training and have access to Jason Dyke, Founder of Carson’s Village, for questions at any time.
How will I contact the family?
Carson’s Village will provide you with a Microsoft surface that will be mobile enabled. You will do all of your work through Sales Force.
Where will I office?
This position can office from home.
COMPENSATION AND BENEFITS
How much will I be paid?
The pay will be commensurate with experience.
How many hours will I work a week?
Hours will vary depending on the number of calls per week to the Carson’s Village helpline.