NEED SUPPORT RIGHT AWAY?    help@carsonsvillage.org 877-789-0722

Join Our Team

Family Services Advocate

Carson’s Village Mission: 

To provide assistance to families in organizing their village after the sudden loss of a loved one.

Required Skills

  • Fluent in Spanish
  • Good verbal and written communications
  • Have empathy and relationship skills
  • Has strong customer service skills
  • Investigative abilities and internet search skills required
  • Ability to condense information from multiple sources and communicate it
  • Well organized
  • Able to work with Microsoft Office
  • Has attention to detail
  • Works well in ambiguous situations
  • Has analytical and critical thinking skills
  • Dependable and meets deadlines
  • Be available to respond on-call as needed
  • Has flexibility to work nights and weekends if needed

Expectations

  • Sign a confidentiality agreement with Carson’s Village (CV)
  • Pass a background check
  • Attend a training session at the start of the job and meet virtually as needed
  • Can work remotely
  • Follow all Carson’s Village communications guidelines
  • Has their own cellphone
  • Have a quiet place at home to work (office with doors)
  • Has their own computer with Microsoft Office
  • Conduct family communications by phone, text or email – no live meetings permitted without prior approval from Carson’s Village

Responsibilities

  • Lead families through the Carson’s Village process
  • Access Carson’s Village’s library for common questions and solutions
  • Research and document situations new to the organization
  • Document each family interaction in Carson’s Village database
  • Provide feedback to Carson’s Village to enhance and improve processes
  • Conduct family exit surveys as necessary
  • Other duties as assigned

Compensation and Schedule

  • Negotiable based on skill set
  • Work 5-20 hours per week depending on the need.
  • Flexibility is required as families call in
  • Paid on 5th and 20th of the month with direct deposit (if available)

For more information, contact Jason at jason@carsonsvillage.org.

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Need support right away? Call us at 877-789-0722 or email us at help@carsonsvillage.org.