Social media has become a primary means of communication and information sharing, especially during times of loss. While it can be a helpful tool for sharing updates and gathering support, it can also cause confusion or hurt feelings if not handled carefully. These guidelines will help ensure social media is used thoughtfully and respectfully during such sensitive times.
For Friends and Extended Family
When sharing or hearing news of a loss on social media, remember that grief is deeply personal, and everyone processes it differently. Here are some key points to consider:
- Respect the Immediate Family’s Wishes
It’s important to let the deceased person’s closest family members take the lead in sharing news of their passing. They should decide when, what, and how they want to post. - Follow Their Example
If the family’s post omits certain details (like cause of death), respect that decision. Don’t add additional information you may have heard, even if you think it would help others understand. - Verify Before Sharing
Make sure any information you share is accurate. Misinformation can add unnecessary stress and confusion during an already difficult time. - Acknowledge the Medium
If you learned of the loss via social media rather than a personal call, there may be reasons for that. Avoid immediately reaching out through other channels; consider waiting and respecting the family’s space. - Offer Genuine Condolences
Avoid generic or clichéd platitudes such as “They’re in a better place.” A simple, sincere message like “I’m so sorry; there are no words” can be more comforting.
For the Immediate Family
For those closest to the deceased, social media can be a valuable tool for sharing information and receiving support, while also managing your own time and emotional energy.
- Consider Using Social Media for Announcements
In the immediate aftermath of a loss, it can be overwhelming to make phone call after phone call. Sharing information on social media can help update a wider circle without repeating the same difficult news. - Decide on the Future of Social Media Profiles
After a loss, families often face decisions about the deceased’s social media accounts. Options include:- Deleting the profile
- Keeping the profile active as a memorial (read more here about the memorial feature on Facebook here)
- Creating a dedicated memorial page
- Share Your Own Wishes
If you have specific preferences about your social media presence after your passing, make those wishes known to your loved ones in advance. - Review Privacy Settings
When posting sensitive updates, check your privacy settings to ensure you’re sharing information with the intended audience. Remember that some apps may default to broader visibility, especially if you’re cross-posting across platforms (e.g., from Instagram to Facebook).
Social media can offer meaningful support during times of grief, but it’s essential to handle it with care. By respecting the wishes of the immediate family, verifying information, and being mindful of privacy, you can help create a supportive, compassionate online space during this difficult time.